Where we ship, what it costs, how long it takes

A box is one driver's kit, whatever is in it. A fleet with four drivers at four addresses in Texas pays four charges of $9; the same four drivers sharing one Fort Worth depot address still get four separate boxes, because each driver's name goes on its own label. The order form adds the box charges to your total as you fill it in.

Dispatch

Once payment clears, a box is packed and handed to the carrier inside two working days. We count Monday through Friday as working days and skip federal holidays. An order paid on a Friday evening is therefore counted from the Monday. Large fleet lists can take the full two days; single-driver orders often leave the next morning.

Where we do not ship

We deliver to street and business addresses in the fifty states. We cannot currently send to PO boxes, freight forwarders, US territories or addresses outside the United States.

Packaging

Each box is labeled with the driver's name as it appears on your list. Caps travel in a crush-resistant carton inside the box so the crown and peak arrive in shape, umbrellas are packed in a rigid tube, and gloves are folded in paper, not plastic. The outer boxes are plain recycled board with no product names printed on them.

Tracking

A tracking number for every box is e-mailed to the address on the order the day that box leaves Fort Worth. For fleet orders, the e-mail lists each driver's name beside their tracking number.

Lost or crushed boxes

If tracking shows no movement for five working days past the transit time above, write to [email protected] with the driver's name. We open a trace with the carrier straight away. If the box has not turned up seven working days after that, we either send the same kit again at no cost or refund it in full, whichever you prefer. If a box arrives crushed or a piece inside is damaged, send us a photo within seven days of delivery and we replace that piece; you do not need to return the damaged item first.